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Reviews
My pieces are made by me by hand in my home in Galway on the west coast of Ireland. Each piece will be carefully hand crafted & finished and will arrive on your doorstep in lovely packaging.
Before making a purchase, please take a moment to read my store policies listed below. Any questions? I'd love to help you, feel free to send me a message anytime.
Accepted payment methods
Returns & exchanges
Payment
http://www.etsy.com/help_guide_checkout.php
http://www.etsy.com/help/article/361
Payment should ideally be made at the time of purchase or shortly thereafter. Full payment should be received within 3 days of purchase. I reserve the right to cancel a transaction where the payment has not been received within the allotted time and no order will be shipped until full payment has been made, please do feel free to contact me if you need help or a little more time, I'm flexible!
Cancellation - You can cancel your order at any time providing your order has not yet been despatched. To do this, please request a cancellation using the request cancellation button in the purchases section on the 'Your Account' page. Any money already paid will be refunded directly to you within 24 hours.
For UK and EU buyers, under the distance selling regulations you are entitled to a 'cooling off period' and can request a cancellation of your order within 7 days starting the day after you receive your item(s) and receive a full reimbursement plus postage & packaging costs upon return of the item(s).
Shipping
Within Ireland - Items will be posted using An Post. Items posted using this service will usually take 1-2 days to arrive, if you require a recorded service please contact me and I will provide a quote for your postage.
International Shipping - Packages are despatched using An Post. This service is not trackable and depending on the destination country, may take 3 - 28 days for delivery. In some unusual cases, international orders may take considerably longer to arrive. Please accept my sincere apologies for this, it is beyond my control but if there is a delay, I will do everything I can to help.
Customs - All items sent internationally (apart from within the EU) may be subject to customs clearance and possibly import duty/taxes. Each country has it's own laws regarding customs so it is advisable to check your local customs regulations and restrictions. All parcels sent within the EU will not incur any customs charges. Please note that it is the responsibility of the importer (the buyer) to pay any customs fees/taxes/duty. I am not responsible for any delays caused by customs clearance or for any customs fees/taxes/duty that may be due. Please take this into consideration before placing an order.
Gift Orders - If you wish for your order to be sent directly to a special someone as a gift, please include their postal address at checkout so that the correct postage fee can be calculated.
Postal Addresses - I post all parcels to the address provided on Etsy/PayPal so please make sure that your address is correct and up to date before placing an order. Once your order has been posted, I cannot change the delivery address.
Additional policies and FAQs
Custom orders are welcomed, simply contact me with your request.